Terms conditions

UK Land Registry – Site Terms

What These Terms Cover

These are the terms and conditions on which we supply our products to you related to seeking a title register, title plan, and such other services as are displayed on our website from time to time. For further information regarding our services, please refer to our website https://www.uklandregistry.uk (and the Terms of Use which apply to its usage, accessible via https://www.uklandregistry.uk/terms-conditions).

Why You Should Read Them

Please read these terms carefully before submitting your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think there is a mistake in these terms, please contact us to discuss.

Agreement

Upon submitting your order to us, you will be required to click on the button marked “I agree” to indicate that you accept these terms. A refusal to do so will prevent you from receiving any services.

Information About Us and How to Contact Us

Who We Are: We are UK Land Registry, a company registered in Spain.
Who We Are Not: Please be aware that we are not the UK Government, or any department within it, such as the HM Land Registry, Department for Work and Pensions (DWP), HMRC, or Job Centre Plus. For official services from the UK Government, please visit https://www.gov.uk/.
How to Contact Us: You can contact our customer service team via email at info@uklandregistry.uk.
How We May Contact You: If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided in your order.

Our Contract With You

How We Will Accept Your Order: Our acceptance of your order will take place when you have selected you agree to our “terms of service” on our website, made a payment, and received a notification confirmation email, at which point a contract will come into existence between you and us.
If We Cannot Accept Your Order: If we are unable to accept your order, we will inform you and will not charge you for the services. This could be because:
- You are under the age of 16.
- Unexpected limits on our resources.
- Incorrect or incomplete information provided by you.
- We deem that you are committing fraud or causing nuisance.
- An error in the price or description of services.
- We are unable to meet a delivery deadline you specified.
We Only Sell to the UK: While we accept orders from outside of the UK, our services are solely related to the UK, and you must be in the UK to receive our services.
Acting on Behalf of a Third Party: If you’re applying on behalf of someone else, we require confirmation of their consent.

Your Rights to Make Changes

If you wish to make a change to anything you have ordered, please contact us. We will inform you if the change is possible and discuss any necessary changes to the price or timing. If we cannot make the change, you may choose to end the contract (see “Your Rights to End the Contract”).

Our Rights to Make Changes

Minor Changes to the Services: We may change our services to reflect changes in laws and regulatory requirements or to make minor technical adjustments.
More Significant Changes: If significant changes are needed, we will notify you, and you may contact us to end the contract before the changes take effect.

Providing the Services

When We Will Provide the Services: We offer a fully online application service available 24/7, with options to select processing times.
Service Delivery: We aim to send documents within 24 hours on weekdays, but this is an estimate, not a guarantee.
Delays Outside Our Control: If there are delays caused by external factors (including you or a third party), we will not be liable.

What Will Happen If You Do Not Provide Required Information

We may require certain information to supply our services. If you do not provide accurate or complete information, we may end the contract or charge you additional fees.

Your Rights to End the Contract

If You Want to End the Contract: You lose the right to cancel a service contract that has been fully performed. If you change your mind, you are in breach of contract.

Our Rights to End the Contract

We may end the contract if you break it, such as failing to make payments or provide necessary information. If we end the contract due to your breach, we may charge you for additional costs incurred.

Price and Payment

Where to Find the Price: The price of our products (including VAT) will be indicated at the time of your order.
What Happens If the Price Is Incorrect: If we identify a pricing error, we will notify you and may cancel your order.
When You Must Pay: You must pay for the services in full when placing your order, unless otherwise agreed.

Our Responsibility for Loss or Damage

Responsibility for Loss or Damage: We are responsible for foreseeable loss or damage caused by our actions. We are not liable for losses that are not foreseeable.
Business Losses: We only supply our products for domestic and private use, and we will not be liable for business losses.

How We May Use Your Personal Information

We will only use your personal information as outlined in our Privacy Policy and Cookies Policy.

Other Important Terms

Transfer of Agreement: We may transfer our rights and obligations to another organisation.
No Third-Party Rights: This contract is between you and us, and no third party has rights to enforce any terms.
Law Governing the Contract: This contract is governed by Spanish law, and any legal proceedings should be brought in Spanish courts.